1. According to the Italian Law -sect. 5 Decree-Law no. 185/1999, if the client is a consumer, has the right to withdraw from the purchase contract without giving any reason or suffering any penalties, except for what described in the following section 3.
2. To exercise this right, the Customer must send a notification to that effect to GabyCollection S.r.l. within 10 working days from the date of receipt of the goods. Such notification is to be sent via registered mail with acknowledgment of receipt to the following address:
Via Meloni di Quartirolo, 41
41012 - Carpi (MO) Italia
Tel. +39 327/17.41.347
or by C.E.A. (Certified Email Address) sending it within the said period of 10 days. Once such notification of withdrawal is received, GabyCollection S.r.l. will immediately give the Customer instructions on how to return the goods which must be received at GabyCollection S.r.l. within 10 days from the issuance of the authorization.
3. The right of withdrawal is subjected to the following conditions:
- the right applies to the entire product purchased; it can not be exercised only to part of the product;
- the purchased product must be returned intact and in its original packaging with every single piece (including packaging, any documentation and accessories).
To avoid damaging the original package, we recommend adding a second box when possible. It is strictly forbidden in all cases to affix labels or tape directly on the original packaging of the product.
By law, the customer is responsible for the shipping expenses when returning the merchandise. GabyCollection S.r.l. has the right to exempt the customer from this expenditure.
The Customer is fully responsible for the shipping and the goods until we acknowledge receipt in our warehouses; if the goods are damaged in transit, GabyCollection S.r.l. will inform the Customer (within 5 working days after receiving the goods in our warehouses) enabling the Costumer to file a timely complaint against the courier and obtain a refund for the value of the goods (if insured). In that case, the goods will be put at the Customer's disposal for their return and the withdrawal request will be cancelled. GabyCollection S.r.l. is not responsible in any way for damaged or stolen/lost goods returned through uninsured shipping.
4. Except for any eventual repair expenses of damages caused to the original package, GabyCollection S.r.l. will reimburse the Customer the full amount paid, net of the shipping cost, within 14 days of return of the good, by transferring the amount charged to the credit card, or through PayPal or bank transfer. In the latter case, the Costumer shall promptly provide the bank account number on which the refund must be deposited (IBAN and SWIFT code of the invoice holder).
5. The right of withdrawal expires in the absence of the essential conditions of integrity of the goods (packaging and/or its content), in cases where GabyCollection S.r.l. gets to confirm:
- the lack of external and/or internal packaging;
- the absence of product components;
- that the product was not damaged in transit.
If the right of withdrawal expired, GabyCollection S.r.l. will return the merchandise purchased to the sender who will be responsible for the shipping expenses.